Crisis Management Strategies

This interactive and participative course will demonstrate that it is possible for an organisation to plan for those ‘Unexpected Challenges’. It covers the best practices and the proven way of successfully dealing with a crisis. This course will constructively help delegates to develop those essential crisis management skills and reveal how to effectively use advanced techniques that will improve leadership performance at that critical time.

• Acquire an in-depth knowledge of the key aspects of Strategic Crisis Management
• Develop strategies so ensuring you and your organisation responds efficiently and effectively
• Understand the five deadly leadership behaviours and six winning strategies in a crisis
• Learn the fundamentals of organising and managing Crisis or Emergency Control Centres

This course is designed for those working in a non-hazardous environment such as corporate offices, retail, transport, hospitality, healthcare public services, etc. It is ideal for senior managers who are responsible for dealing with crises at strategic and tactical levels, as well as operations managers and crisis management team personnel. Business Continuity.

• Understanding Crisis Management and how to manage a Crisis
• Consider the complete range of risks facing businesses in the 21stcentury
• Crisis Managers - Roles & Responsibilities - manage the issue before it becomes a Crisis
• Crisis Management and Communications. Emergency Centre/s
• Developing and implementing a Business Continuity Management strategy
• Business Impact Analysis.
• Command and Control Issues. Operational, Tactical and Strategic
• On Scene Crisis Management, essential elements for success
• Incident Management

• Presentation & Slides
• Audio Visual Aids
• Interactive Discussion
• Participatory Exercise
• Action Learning
• Class Activities
• Case Studies
• Workshops
• Simulation