Course Overview

ThisCustomer Complaint Handling Training Courseaims to help businesses increase customer loyalty and retention by providing the skills and knowledge needed to deal with customer complaints effectively.

Course Objective

• Understand what a complaint is and why people complain
• Know what drives complaints in their individual organisation
• Understand the skills and approaches needed to deal with customer complaints
• Be more pro-active in identifying and fixing the things that cause complaints
• Have a process to follow when dealing with a dissatisfied customer

Who Should Attend??

Anyone in a customer facing role (face to face and telephone) who deals with complaints.