Language: English-Arabic
Course Overview
Crisis situations can significantly disrupt organizational operations and impact long-term sustainability. This intermediate-level course prepares administrative professionals and team leaders to effectively manage crises, maintain operational continuity, and support organizational resilience. Through a mix of theoretical insights and practical strategies, participants will gain the skills necessary to navigate and recover from adverse conditions.
Course Objective
By the end of this course, participants will be able to:
- Develop and implement crisis response and business continuity plans.
- Communicate effectively with internal and external stakeholders during crises.
- Lead teams and make decisions under pressure.
- Foster organizational resilience and adaptability to change.
- Analyze and improve crisis management processes post-incident.
Who Should Attend??
- Administrative Managers
- Office Managers
- Executive Assistants
- Professionals involved in crisis planning and response
Course Outline
Module 1: Understanding Crisis Management
- Types and impact of business crises
- Role of administration in crisis handling
- Fundamentals of crisis lifecycle
Module 2: Crisis Preparedness and Response Planning
- Structuring effective response plans
- Defining roles and responsibilities in crisis teams
- Simulation training for real-world preparedness
Module 3: Communication During Crises
- Crafting clear internal and external messages
- Media relations and managing public perception
- Communication pitfalls to avoid in emergencies
Module 4: Business Continuity and Sustainability
- Developing continuity plans for adverse scenarios
- Maintaining operations and service levels
- Strategies for organizational recovery
Module 5: Leadership in Crisis Situations
- Decision-making under uncertainty
- Guiding teams with clarity and empathy
- Maintaining morale and motivation
Module 6: Building Resilience and Adaptability
- Organizational structures that support resilience
- Encouraging flexible and responsive cultures
- Managing stress and employee well-being
Module 7: Evaluating and Learning from Crises
- Conducting post-crisis reviews and audits
- Extracting lessons and updating procedures
- Building institutional memory for future crises
Module 8: Emerging Trends in Crisis Management
- Technology and tools for modern crisis response
- Global case studies and best practices
- Future-proofing the organization
Training Methodology
The course combines various teaching methods, including instructor-led presentations, group discussions, case study analyses, and assessments through quizzes and a final exam to engage participants and ensure they understand and retain the material.