Course Overview

Today's world of globalization and technological advancements emphasizes the importance of quality interpersonal communication. Intercultural communication skills are becoming perhaps more important than ever before in this time of an increasingly diverse workforce and extensive travel for business and leisure.

Course Objective

• Define what cross-cultural communication is.
• Identify cultural values.
• Recognize cultural barriers.
• Describe nonverbal communication plus culture.
• Summarize challenges in intercultural communication.
• Describe processes for managing conflict flexibly.

Who Should Attend??

Managers, team leaders and supervisors who are looking for performance improvements on both an individual and team basis