Language: EN / AR
Course Overview
In general, an administrative coordination manages and supports the offices of a business or organization. The main job duties typically include providing comprehensive administrative support, supervising support staff, and helping to manage the budget.
Course Objective
- List steps for dealing with difficult people.
- Describe the communication process.
- Apply techniques for dealing with angry or upset people.
- Describe basic time-management skills.
- Develop an action plan to improve communication skills
- Become aware of their own natural negotiation and conflict management style
- Gain self-awareness of your conflict management style
Who Should Attend??
- Ambitious Professionals
- Management Teams
- Team Members
- Administrators
Course Outline
- The Role And Responsibility Of A Administrator
- Building Personal Credibility: Understanding Different Communication
- Styles And Different Kinds Of Bosses
- Dealing With Challenges
- Effective Team Building
- Delegating And Empowering Your People
- The Sources Of Conflict In The Organization
- Conflict Escalation And Steps To Prevent It
- Conflict Management Strategies
- Negotiation As A Mixed Motive Process
- Making Effective Decisions
- Working With Others
- Handling Difficult Situations
Training Methodology
- Presentation & Slides
- Audio Visual Aids
- Interactive Discussion
- Participatory Exercise
- Action Learning
- Class Activities
- Case Studies
- Workshops
- Simulation