HS141
Negotiation Skills During Aggressive Attack
مهارات التفاوض أثناء الهجوم العدواني
LanguageLanguage: EN/Ar

Course Overview

Life centers on negotiation. Everyone negotiates every day of their lives. But how often do they achieve the best possible outcome? There are three essential elements - preparation, practice and training.

Course Objective

  • Understand the basic types of negotiations, the phases of negotiations, and the skills needed for successful negotiating
  • Lay the groundwork for negotiation
  • Identify what information to share and what to keep to yourself
  • Understand basic bargaining techniques
  • Apply strategies for identifying mutual gain
  • Understand how to reach consensus and set the terms of agreement
  • Deal with personal attacks and other difficult issues
  • Use the negotiating process to solve everyday problems

Who Should Attend??

Security Supervisors, Leaders and Personnel

Course Outline

Day .1 :

  • Opening of the training program 08:00 Am – 08:10 Am
  • An explanation of the program's axes and the time period of the program08:10 Am – 08:15 Am
  • Acquaintance between the participants08:15 Am – 08:20 Am
  • Working with Your Manager and Adapting to Their Style08:20 Am – 09:30 Am
  • Understanding Negotiation.10:00 Am – 12:00 Pm
  • Types of Negotiations
  • Skills for Successful Negotiating
  • Personal Preparation12:30 Pm – 02:00 Pm
  • Setting the Time and Place
  • Case Studies

Day .2 :

  • A review of what was explained the previous day08:00 Am – 08:15 Am
  • Creating a Negotiation Framework.08:15 Am – 09:30 Am
  • The Negotiation Process.10:00 Am – 12:00 Pm
  • Getting Off on the Right Foot
  • What to Share
  • How to Break an Impasse12:30 Pm – 02:00 Pm
  • About Mutual Gain.
  • Case Studies

Day .3 :

  • A review of what was explained the previous day08:00 Am – 08:15 Am
  • Three Ways to See Your Options.08:15 Am – 09:30 Am
  • Closing.10:00 Am – 12:00 Pm
  • Reaching Consensus.
  • Building an Agreement.
  • Setting the Terms of the Agreement.12:30 Pm – 02:00 Pm
  • Case Studies

Day .4 :

  • A review of what was explained the previous day08:00 Am – 08:15 Am
  • Dealing with Difficult Issues.08:15 Am – 09:30 Am
  • Being Prepared for Environmental Tactics.10:00 Am – 12:00 Pm
  • Dealing with Personal Attacks.
  • Controlling Your Emotions.12:30 Pm – 02:00 Pm
  • Deciding When It’s Time to Walk Away.
  • Case Studies

Day .5 :

  • A review of what was explained the previous day08:00 Am – 08:15 Am
  • Negotiation Skills during aggressive attack08:15 Am – 09:30 Am
  • Negotiating on Behalf of Someone 10:00 Am – 11:00 Am
  • Choosing the Negotiating Team
  • Covering All the Base
  • Review and summarize all the information discussed in this program11:00 Am – 12:00 Pm
  • Conduct a final test to measure participants' skills learned from the program
  • Distribution of evaluation for the program
  • Distribution of certificates

Training Methodology

  • Presentation & Slides
  • Audio Visual Aids
  • Interactive Discussion
  • Participatory Exercise
  • Action Learning
  • Class Activities
  • Case Studies
  • Workshops
  • Simulation