Course Overview

This Personal Development and communication skills training course enables delegates to enhance their personal and team productivity by improving their working relationships. The programmed will allow delegates to develop a greater awareness of the affect their behavior has on others and increase their options when dealing with difficult staff, conflict, or work-related problems.

Course Objective

• Acknowledge your personal behavioral style and its affect on the performance of you, your team and colleagues.
• Use an enhanced understanding of the dynamics at work within a team and contribute in a more productive manner as a team leader.
• Communicate and negotiate in a more persuasive and compelling style.
• Adopt an appropriate style of interpersonal behavior for the variety of interactions you complete during a working day.
• Enhance the performance and motivation of your team and individual team members through improved managerial communication skills.
• Develop a range of responses to deal successfully with difficult people and conflict whilst maintaining effective working relationships.

Who Should Attend??

Any one, team leaders and supervisors who are looking for performance improvements on both an individual and team basis.