MC164
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Workplace Diversity
التنوع في مكان العمل
DurationDurations: 5Days
LanguageLanguage: EN / AR

Course Overview

The Workshop Diversity workshop will help participants understand what diversity is all about, and how they can help create a more diverse world at work and at home. They will be instructed to use skills such as active listening to receive messages in a diverse population, employ effective questioning techniques, and communicate with strength.

Course Objective

  • Explain the definition, terms and history of diversity
  • Describe the meaning of stereotypes and biases, how they develop, and the reasons for your own perspectives
  • List strategies for removing barriers to encouraging diversity for yourself, in the workplace, and in the social community
  • Use active listening skills to receive messages in a diverse population, employ effective questioning techniques, and communicate with strength
  • Identify ways to encourage diversity in the workplace, and prevent and discourage discrimination
  • Understand and respond to personal complaints, and develop a support system to manage the resolution process
  • List the steps a manager should take to record a complaint, analyze the situation, and take appropriate resolution action

Who Should Attend??

  • All employees, manager, engineer, operators , secretary… ect

Course Outline

  • Understanding Diversity
  • Understanding Stereotypes
  • Stereotypes vs. Biases
  • Identifying Your Baggage
  • Breaking Down the Barriers
  • Verbal Communication Skills
  • Non-Verbal Communication Skills
  • Being Proactive
  • Encouraging Diversity in the Workplace
  • Dealing with Diversity Complaints as a Person
  • Dealing with Diversity Complaints as a Manager
  • Dealing with Diversity Complaints as an Organization

Training Methodology

  • Presentation & Slides
  • Audio Visual Aids
  • Interactive Discussion
  • Participatory Exercise
  • Action Learning
  • Class Activities
  • Case Studies
  • Workshops
  • Games & Role plays