Location

Duration

Date

Fee inclusive of VAT

Course Overview

The Business Improvement -Conflict Management course will increase your knowledge and ability to:

Understand the two basic types of conflict and reasons as they occur, and recognize the four typical approaches to conflict. Implement the basic steps of conflict resolution, practice communication skills to minimize and even prevent conflict. Employ strategies for responding to challenging people such as; dealing with an extremely angry person or someone who will not acknowledge the conflict. Be able to handle specific situations including dealing with your boss, client, or another department.

Course Objective

The objective of this course is to extend the ability of knowledge to Understand the two basic types of conflict and reasons as they occur, and recognize the four typical approaches to conflict. Implement the basic steps of conflict resolution, practice communication skills to minimize and even prevent conflict. Employ strategies for responding to challenging people.

Who Should Attend?

This course is recommended for human resources personnel, business leaders, senior executives, managers, supervisors, and front-line workers.

Course Outline

Understanding Conflict
The Basic Steps of Conflict Resolution
Listening Skills
Communication Skills That Support Conflict Resolution
Handling Challenging Personalities
Handling Specific Situations

Training Methodology

Presentation & Slides
Audio Visual Aids
Interactive Discussion
Participatory Exercise
Action Learning
Class Activities
Case Studies
Workshops
Simulation

Terms & Conditions

ACTrain reserves the right to alter the Course Schedule without Prior Notification, Fees Quoted are Subject to Terms & Conditions Outlined in ACTrain's Registration Policy

Upcoming Courses

Budgeting, Planning & Management Repor

Budgeting lies at the heart of business management, yet businesses of

Customer Service Management

Please see Arabic outline

Public Relation Skills

This course will provide the analyze and assess the latest public rel

The Vat Framework: Compliance, Impleme

This specially-designed VAT Framework training seminar examines the r

The Development of Innovative & Creati

This program is designed for people in charge of making work environm

Triangle of Excellence for Engineering

In today’s world middle and senior level Managers, engineers an

Strategic Planning & Developing Busine

In today’s world middle and senior level managers are faced wit

Financial Planning & Budgeting

In today's highly volatile environment, estimating future costs a

Management >> Business Management

Conflict Management

MB107