Location

Duration

Date

Fee inclusive of VAT

Course Overview

The Business Improvement -Conflict Management course will increase your knowledge and ability to:

Understand the two basic types of conflict and reasons as they occur, and recognize the four typical approaches to conflict. Implement the basic steps of conflict resolution, practice communication skills to minimize and even prevent conflict. Employ strategies for responding to challenging people such as; dealing with an extremely angry person or someone who will not acknowledge the conflict. Be able to handle specific situations including dealing with your boss, client, or another department.

Course Objective

The objective of this course is to extend the ability of knowledge to Understand the two basic types of conflict and reasons as they occur, and recognize the four typical approaches to conflict. Implement the basic steps of conflict resolution, practice communication skills to minimize and even prevent conflict. Employ strategies for responding to challenging people.

Who Should Attend?

This course is recommended for human resources personnel, business leaders, senior executives, managers, supervisors, and front-line workers.

Course Outline

Understanding Conflict
The Basic Steps of Conflict Resolution
Listening Skills
Communication Skills That Support Conflict Resolution
Handling Challenging Personalities
Handling Specific Situations

Training Methodology

Presentation & Slides
Audio Visual Aids
Interactive Discussion
Participatory Exercise
Action Learning
Class Activities
Case Studies
Workshops
Simulation

Terms & Conditions

ACTrain reserves the right to alter the Course Schedule without Prior Notification, Fees Quoted are Subject to Terms & Conditions Outlined in ACTrain's Registration Policy

Upcoming Courses

Accounting for Non-Accountants

In today's data-driven business world, professionals across all f

Performance Measurement in Government

In today’s evolving public sector landscape, government and pub

International Financial Reporting (IFR

International Financial Reporting (IFRS) is now the global benchmark

Developing Supervising Leadership & Cr

Leadership is a significant part of the answer to whatever challenges

Financial Management Professional

In today's dynamic corporate environment, strategic financial man

Strategic Purchasing Management, Cost

The Link of the Purchasing Function with the Organization's Strat

Supply Chain & Logistics Management

This seminar is aimed at both suppliers and buyers who need an overvi

Teams Leading & The Development of Inn

This course is designed to enable participants to Identify team stren

Management >> Business Management

Conflict Management

MB107