Location

Duration

Date

Fee inclusive of VAT

Course Overview

In general, an administrative coordination manages and supports the offices of a business or organization. The main job duties typically include providing comprehensive administrative support, supervising support staff, and helping to manage the budget.

Course Objective

List steps for dealing with difficult people.
Describe the communication process.
Apply techniques for dealing with angry or upset people.
Describe basic time-management skills.
Develop an action plan to improve communication skills
Become aware of their own natural negotiation and conflict management style
Gain self-awareness of your conflict management style

Who Should Attend?

Ambitious Professionals
Management Teams
Team Members
Administrators

Course Outline

The Role And Responsibility Of A Administrator
Building Personal Credibility: Understanding Different Communication
Styles And Different Kinds Of Bosses
Dealing With Challenges
Effective Team Building
Delegating And Empowering Your People
The Sources Of Conflict In The Organization
Conflict Escalation And Steps To Prevent It
Conflict Management Strategies
Negotiation As A Mixed Motive Process
Making Effective Decisions
Working With Others
Handling Difficult Situations

Training Methodology

Presentation & Slides
Audio Visual Aids
Interactive Discussion
Participatory Exercise
Action Learning
Class Activities
Case Studies
Workshops
Simulation

Terms & Conditions

ACTrain reserves the right to alter the Course Schedule without Prior Notification, Fees Quoted are Subject to Terms & Conditions Outlined in ACTrain's Registration Policy

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