First Line Management Skills

This workshop-based course is designed to give new and potential managers the skills they need to grow and succeed in what can be a challenging role. It covers a wide range of subjects in the management field, illustrating how to get the most from yourself as well as your team.

This course aims to provide new and aspiring managers with a broad range of skills and knowledge they need to begin their roles with confidence.

This course is designed for those who are either new to a management position or aspiring to become managers.

Role Assessment and Personal Development Planning

• This module takes a look at the role and responsibilities of management, as well as identifying personal development and planning needs.

Effective Communication Skills

• This module focuses on the importance of effective communication, and illustrates a number of questioning techniques and communication styles.

Managing Yourself

• Effective management starts with self-management, and this module examines useful planning tools, delegation skills and ways to deal with time stealers and interruptions.

Managing Your Team

• This module covers different management styles and when to use them, performance management and goal setting, how to motivate and run a team, as well as dealing with individual behaviours within the team.

• Presentation & Slides
• Audio Visual Aids
• Interactive Discussion
• Participatory Exercise
• Action Learning
• Class Activities
• Case Studies
• Workshops
• Simulation