Mastering Business Protocol

Did you know that approximately 85% of job success is based on“soft skills”while only 15% is based on technical knowledge? Whether you are interacting in the boardroom, online or abroad, effective soft skills will make the biggest impact in successfully building relationships.

• Gain advanced skills for gaining social, business and international exposure
• Learn principles of international business protocol and professional etiquette
• Understand how to behave correctly in both business and social situations including formal dinners, networking and online webinars, and social media.
• Learn how to establish an effective communication with different types of guests, from different counties and levels of management
• Demonstrate appropriate personal and professional conduct and follow both social and business rules
• Understand how to apply proper communication and professional etiquette at all levels and at all times
• Implement different variations in protocol and professional etiquette from different cultures, nations and regions

• Business leaders, senior executives and those involved in international affairs
• Departmental supervisors, internal consultants and human resources staff
• Project managers and technical professionals and engineers

• Introduction to Social Etiquette, Everyday Manners and Business Protocol
• Formal Events and Professional Conduct
• Behaviours, rules and etiquette for formal occasions and encounters
• International Etiquette
• Communication Etiquette and Work Ethics
• Guidelines for receptionists, security and service staff
• Making introductions, greeting people, shaking hands and other protocols
• Dealing with difficult people and situations and how to say no nicely
• Telephone communication best practice and etiquette
• Politeness in written communication and email etiquette
• How to handle customer service and supplier communication etiquette and common protocols
• Understanding the role of ethics in the workplace

• Presentation & Slides
• Audio Visual Aids
• Interactive Discussion
• Participatory Exercise
• Action Learning
• Class Activities
• Case Studies
• Workshops
• Simulation