Location

Duration

Date

Fee inclusive of VAT

Course Overview

In today’s customer-oriented business environment, "people skills" are critical for personal and organizational success. How you handle your customers can directly affect your individual goals as well as your team’s and company’s performance. This customer service training seminar gives you the skills you need to communicate professionalism, gain respect, enhance customer relationships and secure an overall competitive advantage through customer service excellence.

Course Objective

To provide bottom line improvements in service delivery, customer growth and profit.
To increase the level of "Customer satisfaction" by creating service excellence.
To recognize the need for excellence in VIP customers service in the organization.
To increase understanding of the needs of other members of staff (internal customer), and hence emphasizing the importance of synergy between front and back liners and improved co-operation and communication

Who Should Attend?

Customer service representative/staff and management, customer satisfaction/ relation staff and management, and sales staff and management

Course Outline

Customer Service Awareness
Understanding Customer Service and Its Effect on The Success Of The Success Of The Organization.
Understanding The Different Between Good Service And Great Service.
How To Make Great Customer Service A Mission
How to increse sales andretention
Customer Focus And Orientation And How To Achieve Customer Satisfaction.
Defining Customer Service.
Customer Service As Top Priority In The Organization.
Expanding The Idea Of Who Is The Customer.
Generating A Service Reputation.
Making Service A Mission And Making The Mission Real.
Serving Your Customers With Personally Pleasing Memorable Interactions (PPMI).
Making VIP Customers Satisfaction Every One's Job, The Most Important Part Of Their Job Description.
How To Understand The Different Types Of VIP Customer.
Handling Customers' Inquires And Solve Their Problems Effectively.
Handling Conflicts That Arise With The VIP Customers.
Making Customer Service A Win-Win Situation

Training Methodology

Presentation & Slides
Audio Visual Aids
Interactive Discussion
Participatory Exercise
Action Learning
Class Activities
Case Studies
Workshops
Simulation

Terms & Conditions

ACTrain reserves the right to alter the Course Schedule without Prior Notification, Fees Quoted are Subject to Terms & Conditions Outlined in ACTrain's Registration Policy

Upcoming Courses

Process Approach To Risk Management

Definition of risks, issues and associated principles, Risk and issue

Performance Measurement in Government

In today’s evolving public sector landscape, government and pub

Strategic HR Management and Competency

This course, Strategic HR Management and Competency-Based Development

Effective Supervisory Skills & Leading

This Workshop offers an extensive training on Innovative and Creative

Advanced Communication Skills

Advanced Communication skills for managers are vital and most manager

Warehouse Operations and Management

In this course we will provide the participants how to plan and contr

Project Management Professional - PMP

Preparation for Project Management Professional (PMP) Certification

Introduction to Project Management

Transportation activities can account for over 70% of an organization

Management >> Marketing Sales

Customer Relationship Management

MS160