Location

Duration

Date

Fee inclusive of VAT

Course Overview

This course will improve interpersonal and communication skills in order to carry out administrative functions with confidence and efficiency .Also, It will take proactive role in handling job responsibilities, thus assisting the boss in carrying out his/her work more effectively. This will develop the work effectively.

Course Objective

Develop interpersonal and communication skills in order to carry out administrative functions with confidence and efficiency.
Take a proactive role in handling job responsibilities, thus assisting the boss in carrying out his/her work more effectively.
Handle telephone calls properly and professionally.
Develop self-management techniques and learn ways for dealing with time wasters.
Improve memory skills with several reinforcement methods and exercises

Who Should Attend?

Administrative support staffs who want to focus on their relationship to their role, their responsibilities and their challenges

Course Outline

Self-awareness
The devolving of administrative and personnel responsibilities to management
Identifying the role of the personnel function
The administrator/secretary as part of the support team
Written communication
Verbal communication
Using the telephone properly

Training Methodology

Presentation & Slides
Audio Visual Aids
Interactive Discussion
Participatory Exercise
Action Learning
Class Activities
Case Studies
Workshops
Simulation

Terms & Conditions

ACTrain reserves the right to alter the Course Schedule without Prior Notification, Fees Quoted are Subject to Terms & Conditions Outlined in ACTrain's Registration Policy

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