Location

Duration

Date

Fee inclusive of VAT

Course Overview

In this course we will Develop interpersonal and communication skills in order to carry out administrative functions with confidence and efficiency.

Course Objective

Take a proactive role in handling job responsibilities, thus assisting the boss in carrying out his/her work more effectively.
Handle telephone calls properly and professionally.
Develop self-management techniques and learn ways for dealing with time wasters.
Improve memory skills with several reinforcement methods and exercises.

Who Should Attend?

Administrators, assistant administrators and secretaries. Also, those with the potential of becoming administrators.

Course Outline

The Administrator/Secretary as Part of the Support Team
Written Communication
Verbal Communication
Using the Telephone Properly
Effective Time Planning
Setting Up a Filing System
Memory Reinforcement Techniques

Training Methodology

Presentation & Slides
Audio Visual Aids
Interactive Discussion
Participatory Exercise
Action Learning
Class Activities
Case Studies
Workshops
Simulation

Terms & Conditions

ACTrain reserves the right to alter the Course Schedule without Prior Notification, Fees Quoted are Subject to Terms & Conditions Outlined in ACTrain's Registration Policy

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