Location

Duration

Date

Fee inclusive of VAT

Course Overview

This communication in the workplace enables delegates to enhance their personal and team productivity by improving their working relationships. The programmed will allow delegates to develop a greater awareness of the affect their behavior has on others and increase their options when dealing with difficult staff, conflict, or work-related problems.

Course Objective

· Use an enhanced understanding of the dynamics at work within a team and contribute in a more productive manner as a team leader.

· Communicate and negotiate in a more persuasive and compelling style.

· How to make the most of non-verbal and para-verbal communication

· How to interpret and convey the intending meaning

· How to listen effectively and respond appropriately

· How to best respond in different contexts

· Develop a range of responses to deal successfully with difficult people and conflict whilst maintaining effective working relationships.

Who Should Attend?

Managers, team leaders and supervisors who are looking for performance improvements on both an individual and team basis.

Course Outline

COMMUNICATION PROCESS
COMMUNICATION STYLES
TYPES OF COMMUNICATION
BARRIERS TO COMMUNICATION
EFFECTIVE LISTENING AND QUESTIONING SKILLS
APPRECIATIVE INQUIRY
DIFFICULT SITUATIONS
INTERCULTURAL COMMUNICATION
COMMUNICATING IN THE BUSINESS CONTEXT

Training Methodology

Presentation & Slides
Audio Visual Aids
Interactive Discussion
Participatory Exercise
Action Learning
Class Activities
Case Studies
Workshops
Simulation

Terms & Conditions

ACTrain reserves the right to alter the Course Schedule without Prior Notification, Fees Quoted are Subject to Terms & Conditions Outlined in ACTrain's Registration Policy

Upcoming Courses

Goal Setting, Planning and Decision Ma

Our Goal Setting and Getting Things Done workshop will cover strategi

Project Management Professional - PMP

Preparation for Project Management Professional (PMP) Certification

Warehouse Operations and Management

In this course we will provide the participants how to plan and contr

Contract Management From Principles To

This intermediate-level course is tailored for professionals involved

Strategic Purchasing Management, Cost

The Link of the Purchasing Function with the Organization's Strat

Strategic Thinking, Analysis & Busines

Strategic thinking is essential for navigating the complexities of to

Advanced Management and Leadership Exc

In today’s dynamic business environment, high-level managers mu

Executive Assistance Skills

Although managers are becoming more and more autonomous with the curr

Management >> Personal Development Communication Skills

Communication in The Workplace Course: Strategies for Success

MC145