Location

Duration

Date

Fee inclusive of VAT

Course Overview

This communication in the workplace enables delegates to enhance their personal and team productivity by improving their working relationships. The programmed will allow delegates to develop a greater awareness of the affect their behavior has on others and increase their options when dealing with difficult staff, conflict, or work-related problems.

Course Objective

· Use an enhanced understanding of the dynamics at work within a team and contribute in a more productive manner as a team leader.

· Communicate and negotiate in a more persuasive and compelling style.

· How to make the most of non-verbal and para-verbal communication

· How to interpret and convey the intending meaning

· How to listen effectively and respond appropriately

· How to best respond in different contexts

· Develop a range of responses to deal successfully with difficult people and conflict whilst maintaining effective working relationships.

Who Should Attend?

Managers, team leaders and supervisors who are looking for performance improvements on both an individual and team basis.

Course Outline

COMMUNICATION PROCESS
COMMUNICATION STYLES
TYPES OF COMMUNICATION
BARRIERS TO COMMUNICATION
EFFECTIVE LISTENING AND QUESTIONING SKILLS
APPRECIATIVE INQUIRY
DIFFICULT SITUATIONS
INTERCULTURAL COMMUNICATION
COMMUNICATING IN THE BUSINESS CONTEXT

Training Methodology

Presentation & Slides
Audio Visual Aids
Interactive Discussion
Participatory Exercise
Action Learning
Class Activities
Case Studies
Workshops
Simulation

Terms & Conditions

ACTrain reserves the right to alter the Course Schedule without Prior Notification, Fees Quoted are Subject to Terms & Conditions Outlined in ACTrain's Registration Policy

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