Location

Duration

Date

Fee inclusive of VAT

Course Overview

Today's world of globalization and technological advancements emphasizes the importance of quality interpersonal communication. Intercultural communication skills are becoming perhaps more important than ever before in this time of an increasingly diverse workforce and extensive travel for business and leisure.

Course Objective

Define what cross-cultural communication is.
Identify cultural values.
Recognize cultural barriers.
Describe nonverbal communication plus culture.
Summarize challenges in intercultural communication.
Describe processes for managing conflict flexibly.

Who Should Attend?

Managers, team leaders and supervisors who are looking for performance improvements on both an individual and team basis

Course Outline

Introduction
Cultural Values
Cultural Barriers
Nonverbal CommunicationPlus Culture
Challenges in Intercultural Communication
Managing Conflict Flexibly
Global Identity: Communicating with a Cross-Cultural Audience
Becoming Ethical Intercultural Communicators.

Training Methodology

Presentation & Slides
Audio Visual Aids
Interactive Discussion
Participatory Exercise
Action Learning
Class Activities
Case Studies
Workshops
Simulation

Terms & Conditions

ACTrain reserves the right to alter the Course Schedule without Prior Notification, Fees Quoted are Subject to Terms & Conditions Outlined in ACTrain's Registration Policy

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Cross-Cultural Communication Skills

MC213