Location

Duration

Date

Fee inclusive of VAT

Course Overview

If you or your staff has to deal with people who don’t get what they want, you will know how they can soon show their anger and become aggressive. Not getting what they want or simply having to wait are just two reasons why people change from being calm to aggression.

In this course we will show you how:

Handling anger, violence and aggression in the workplace is easier when you know what to do. Our course will provide you with the knowledge and skills to deal with these situations
He is helping the companies to train staff how to effectively deal with anger, aggression and violence in the workplace.
Dealing with angry people is not easy, but knowing what to do and say can save injury and improve customer relations.
“If you can be patient in one moment of anger you will escape 100 days of sorrow.” Chinese proverb.

Course Objective

Identify and understand the building blocks of talent management.
Learn how to set up a talent management system.
Understand the linkages that exist between organization excellence and effective people management.
Learn how to identify, keep, develop and promote your organization's best people.
Diagnosis, Solve problems and implement solutions creatively.
Define problems clearly and set unambiguous standards for solutions
Identify underlying causes for problems

Who Should Attend?

All staff liable to be in contact with difficult or aggressive people.

Course Outline

Managing stress
How does stress affect you ?
Defining anger
Managing anger
The anger process
Learning to relax
How to manage self-generated stress
How anger affects your perceptions
Tools for communicating better
Measures exposure to the pressures of work.
Symptoms of the pressures of work
Creative problem solving
Understanding types of information
Problem-solving model
Problem analysis
Developing possible solutions
Problem-solving tools

Training Methodology

Presentation & Slides
Audio Visual Aids
Interactive Discussion
Participatory Exercise
Action Learning
Class Activities
Case Studies
Workshops
Simulation

Terms & Conditions

ACTrain reserves the right to alter the Course Schedule without Prior Notification, Fees Quoted are Subject to Terms & Conditions Outlined in ACTrain's Registration Policy

Upcoming Courses

Accounting for Non-Accountants

In today's data-driven business world, professionals across all f

International Financial Reporting (IFR

International Financial Reporting (IFRS) is now the global benchmark

Financial Management Professional

In today's dynamic corporate environment, strategic financial man

Developing Supervising Leadership & Cr

Leadership is a significant part of the answer to whatever challenges

The Art of Modern Communications Manag

Communication skills for managers are vital and most managers recogni

Supply Chain & Logistics Management

This seminar is aimed at both suppliers and buyers who need an overvi

Budgeting, Costing & Decision Making

All business decision-making involves analyzing situations containing

Strategic Purchasing Management, Cost

The Link of the Purchasing Function with the Organization's Strat

Management >> Personal Development Communication Skills

The Art of Dealing with Stress

MC136