Location

Duration

Date

Fee inclusive of VAT

Course Overview

Customers always were the life-blood of any enterprise. The rise of Internet technologies and especially Social Media has re shaped the entire business environment, destroying many traditional points of Strategic Differentiation and making the Customer Experience, the central point of their Strategy.

Course Objective

Learn about Customer Service and Quality Management Tools
Learn how to improve Customer Satisfaction
Improve your people skills
Learn how to proactively manage and control expectations
Develop tools and models to enable you to consistently deliver a high-quality product or service to both internal and external customers.

Who Should Attend?

Personnel new to the role, as well as more experienced officers seeking to examine and enhance their service quality and customer satisfaction skills
Marketing professionals looking for a compelling strategic edge in the market

Course Outline

Quality Management and Customer Services
Service Quality Tools & Techniques
Managing Customer Expectations
People Skills to Deliver Excellent Customer Service
Operating Virtually & Making it Happen

Training Methodology

Presentation & Slides
Audio Visual Aids
Interactive Discussion
Participatory Exercise
Action Learning
Class Activities
Case Studies
Workshops
Simulation

Terms & Conditions

ACTrain reserves the right to alter the Course Schedule without Prior Notification, Fees Quoted are Subject to Terms & Conditions Outlined in ACTrain's Registration Policy

Upcoming Courses

Performance Measurement in Government

In today’s evolving public sector landscape, government and pub

Strategic HR Management and Competency

This course, Strategic HR Management and Competency-Based Development

Strategic Purchasing Management, Cost

The Link of the Purchasing Function with the Organization's Strat

Effective Supervisory Skills & Leading

This Workshop offers an extensive training on Innovative and Creative

Project Management Professional - PMP

Preparation for Project Management Professional (PMP) Certification

Accounting for Non-Accountants

In today's data-driven business world, professionals across all f

Financial Management Professional

In today's dynamic corporate environment, strategic financial man

Introduction to Project Management

Transportation activities can account for over 70% of an organization

Management >> Personal Development Communication Skills

Tools Measure for Customer Satisfaction

MC184