Management >> Personal Development Communication Skills

Tools Measure for Customer Satisfaction

MC184

Location

Duration

Date

Fee inclusive of VAT

Course Overview

Customers always were the life-blood of any enterprise. The rise of Internet technologies and especially Social Media has re shaped the entire business environment, destroying many traditional points of Strategic Differentiation and making the Customer Experience, the central point of their Strategy.

Course Objective

  • Learn about Customer Service and Quality Management Tools
  • Learn how to improve Customer Satisfaction
  • Improve your people skills
  • Learn how to proactively manage and control expectations
  • Develop tools and models to enable you to consistently deliver a high-quality product or service to both internal and external customers.

Who Should Attend?

  • Personnel new to the role, as well as more experienced officers seeking to examine and enhance their service quality and customer satisfaction skills
  • Marketing professionals looking for a compelling strategic edge in the market

Course Outline

  • Quality Management and Customer Services
  • Service Quality Tools & Techniques
  • Managing Customer Expectations
  • People Skills to Deliver Excellent Customer Service
  • Operating Virtually & Making it Happen

Training Methodology

  • Presentation & Slides
  • Audio Visual Aids
  • Interactive Discussion
  • Participatory Exercise
  • Action Learning
  • Class Activities
  • Case Studies
  • Workshops
  • Simulation

Terms & Conditions

ACTrain reserves the right to alter the Course Schedule without Prior Notification, Fees Quoted are Subject to Terms & Conditions Outlined in ACTrain's Registration Policy

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