Management >> Public Relations Customer Services Hospitality
Customer Service Excellence and Skills
MR132
Location
Duration
Date
Fee inclusive of VAT
Course Overview
In today’s customer-oriented business environment, "people skills" are critical for personal and organizational success. How you handle your customers can directly affect your individual goals as well as your team’s and company’s performance. This customer service training seminar gives you the skills you need to communicate professionalism, gain respect, enhance customer relationships and secure an overall competitive advantage through customer service excellence.
Course Objective
- To provide bottom line improvements in service delivery, customer growth and profit.
- To increase the level of "Customer satisfaction" by creating service excellence and skills.
- To recognize the need for excellence in VIP customers service in the organization.
- To increase understanding of the needs of other members of staff (internal customer), and hence emphasizing the importance of synergy between front and back liners and improved co-operation and communication
Who Should Attend?
Customer service representative/staff and management, customer satisfaction/ relation staff and management, and sales staff and management
Course Outline
- Customer Service Awareness
- Understanding the different between good service and great service.
- How to make great customer service a mission.
- Customer focus and orientation and how to achieve customer satisfaction.
- Customer service as top priority in the organization.
- Expanding the idea of who is the customer.
- Generating a service reputation.
- Making service a mission and making the mission real.
- Serving your customers with personally pleasing memorable interactions (PPMI).
- Making VIP customers satisfaction every one's job.
- How to understand the different types of VIP customer.
- Handling customers' inquires and solve their problems effectively.
- Handling conflicts that arise with the VIP customers.
- How to balance between the customer needs and expectations and the company policies.
- Making customer service a win-win situation.
- Effective Communication Skills
- Stimulation through role-plays and with participants work as self-critics.
Training Methodology
- Presentation & Slides
- Audio Visual Aids
- Interactive Discussion
- Participatory Exercise
- Action Learning
- Class Activities
- Case Studies
- Workshops
- Simulation
Terms & Conditions
ACTrain reserves the right to alter the Course Schedule without Prior Notification, Fees Quoted are Subject to Terms & Conditions Outlined in ACTrain's Registration Policy
Upcoming Courses
Goal Setting, Planning and Decision Ma
Our Goal Setting and Getting Things Done workshop will cover strategi
Read moreFinancial Analysis Using Power BI
In today’s data-driven corporate world, finance professionals a
Read moreBudget Analysis and Planning
This 5-day intensive corporate training program is designed to enhanc
Read moreCost Accounting and Management
In today’s data-driven financial environment, understanding cos
Read moreGoal Setting, Planning and Decision Ma
Our Goal Setting and Getting Things Done workshop will cover strategi
Read moreStrategic Purchasing Management, Cost
The Link of the Purchasing Function with the Organization's Strat
Read moreProject Management Professional - PMP
Preparation for Project Management Professional (PMP) Certification
Read moreWarehouse Operations and Management
In this course we will provide the participants how to plan and contr
Read more