Management >> Marketing Sales
Calls Handling Skills
MS115
Location
Duration
Date
Fee inclusive of VAT
Course Overview
Our Call Handling Skills Training develops the soft skills required to manage both the call and the caller, while representing your brand in the way that you want it to be represented.
Course Objective
- why it’s so important to handle calls well
- how the telephone affects communication
- building rapport quickly and easily
- how to control a call
- call structure and language
- helping the caller in one call
- delivering great customer service each call every call
- making the most of the opportunity with the customer
- managing the stress of busy times
Who Should Attend?
Anyone who is involved with speaking to customers (internal or external ) over the telephone.
Course Outline
- Dealing with angry customers
- Complaint handling
- Sales through service
- Dealing with bereaved callers
Training Methodology
- Presentation & Slides
- Audio Visual Aids
- Interactive Discussion
- Participatory Exercise
- Action Learning
- Class Activities
- Case Studies
- Workshops
- Simulation
Terms & Conditions
ACTrain reserves the right to alter the Course Schedule without Prior Notification, Fees Quoted are Subject to Terms & Conditions Outlined in ACTrain's Registration Policy
Upcoming Courses
Developing Supervising Leadership & Cr
Leadership is a significant part of the answer to whatever challenges
Read moreThe Art of Modern Communications Manag
Communication skills for managers are vital and most managers recogni
Read moreFinancial Management Professional
In today's dynamic corporate environment, strategic financial man
Read moreSupply Chain & Logistics Management
This seminar is aimed at both suppliers and buyers who need an overvi
Read morePerformance Measurement in Government
In today’s evolving public sector landscape, government and pub
Read moreTeams Leading & The Development of Inn
This course is designed to enable participants to Identify team stren
Read moreBudgeting, Costing & Decision Making
All business decision-making involves analyzing situations containing
Read moreAccounting for Non-Accountants
In today's data-driven business world, professionals across all f
Read more