Management >> Marketing Sales

Calls Handling Skills

MS115

Location

Duration

Date

Fee inclusive of VAT

Course Overview

Our Call Handling Skills Training develops the soft skills required to manage both the call and the caller, while representing your brand in the way that you want it to be represented.

Course Objective

  • why it’s so important to handle calls well
  • how the telephone affects communication
  • building rapport quickly and easily
  • how to control a call
  • call structure and language
  • helping the caller in one call
  • delivering great customer service each call every call
  • making the most of the opportunity with the customer
  • managing the stress of busy times

Who Should Attend?

Anyone who is involved with speaking to customers (internal or external ) over the telephone.

Course Outline

  • Dealing with angry customers
  • Complaint handling
  • Sales through service
  • Dealing with bereaved callers

Training Methodology

  • Presentation & Slides
  • Audio Visual Aids
  • Interactive Discussion
  • Participatory Exercise
  • Action Learning
  • Class Activities
  • Case Studies
  • Workshops
  • Simulation

Terms & Conditions

ACTrain reserves the right to alter the Course Schedule without Prior Notification, Fees Quoted are Subject to Terms & Conditions Outlined in ACTrain's Registration Policy

Upcoming Courses

Developing Supervising Leadership & Cr

Leadership is a significant part of the answer to whatever challenges

Read more

The Art of Modern Communications Manag

Communication skills for managers are vital and most managers recogni

Read more

Financial Management Professional

In today's dynamic corporate environment, strategic financial man

Read more

Supply Chain & Logistics Management

This seminar is aimed at both suppliers and buyers who need an overvi

Read more

Performance Measurement in Government

In today’s evolving public sector landscape, government and pub

Read more

Teams Leading & The Development of Inn

This course is designed to enable participants to Identify team stren

Read more

Budgeting, Costing & Decision Making

All business decision-making involves analyzing situations containing

Read more

Accounting for Non-Accountants

In today's data-driven business world, professionals across all f

Read more