Location

Duration

Date

Fee inclusive of VAT

Course Overview

ThisCustomer Complaint Handling Training Courseaims to help businesses increase customer loyalty and retention by providing the skills and knowledge needed to deal with customer complaints effectively.

Course Objective

Understand what a complaint is and why people complain
Know what drives complaints in their individual organisation
Understand the skills and approaches needed to deal with customer complaints
Be more pro-active in identifying and fixing the things that cause complaints
Have a process to follow when dealing with a dissatisfied customer

Who Should Attend?

Anyone in a customer facing role (face to face and telephone) who deals with complaints.

Course Outline

Why People Complain
Complaint Handling Skills
Getting to the Root Cause
Dealing with Complaints
Being Pro-active
Complaints Procedure

Training Methodology

Presentation & Slides
Audio Visual Aids
Interactive Discussion
Participatory Exercise
Action Learning
Class Activities
Case Studies
Workshops
Simulation

Terms & Conditions

ACTrain reserves the right to alter the Course Schedule without Prior Notification, Fees Quoted are Subject to Terms & Conditions Outlined in ACTrain's Registration Policy

Upcoming Courses

Warehouse Operations and Management

In this course we will provide the participants how to plan and contr

Strategic HR Management and Competency

This course, Strategic HR Management and Competency-Based Development

Financial Analysis Using Power BI

In today’s data-driven corporate world, finance professionals a

Basic Concepts of Accounting

This course provides a solid foundation in accounting principles and

Advanced Communication Skills

Advanced Communication skills for managers are vital and most manager

Process Approach To Risk Management

Definition of risks, issues and associated principles, Risk and issue

Understanding & Implementing Contractu

Designed for professionals engaged in contract execution and oversigh

Management >> Marketing Sales

Complaint Handling & Management

MS116