Management >> Marketing Sales
Professional Course in Customer Service
MS110
Location
Duration
Date
Fee inclusive of VAT
Course Overview
TheCustomer Service course provide the foundation for quality customer service and focuses on building life-long customer relationships by developing effective customer-care strategies.
The Customer Service course provides guidelines for emerging technologies such as Internet Chat. Additionally, this module uses various hands-on and interactive scenarios to develop the foundation customer care skills needed to provide excellence in service.
Course Objective
This course is designed for the student who has little or no experience
Who Should Attend?
This course is recommended for customer service professionals, service agents, front-line workers, managers, supervisors and business professionals, who wish to specialize in the customer service business segment.
Course Outline
- Business Communication Series
- Sales Series
- Business Etiquette and Professionalism Series
- Leadership Series
Training Methodology
- Presentation & Slides
- Audio Visual Aids
- Interactive Discussion
- Participatory Exercise
- Action Learning
- Class Activities
- Case Studies
- Workshops
- Simulation
Terms & Conditions
ACTrain reserves the right to alter the Course Schedule without Prior Notification, Fees Quoted are Subject to Terms & Conditions Outlined in ACTrain's Registration Policy
Upcoming Courses
Goal Setting, Planning and Decision Ma
Our Goal Setting and Getting Things Done workshop will cover strategi
Read moreGoal Setting, Planning and Decision Ma
Our Goal Setting and Getting Things Done workshop will cover strategi
Read morePerformance Measurement in Government
Public relations (PR) are the process used by businesses or organizat
Read moreCrisis Management And Sustainability U
This interactive and participative course will demonstrate that it is
Read moreStrategic Purchasing Management, Cost
The Link of the Purchasing Function with the Organization's Strat
Read moreProject Management Professional - PMP
Preparation for Project Management Professional (PMP) Certification
Read moreInternational Financial Reporting (IFR
In this course we will Develop a sound understanding of the Internati
Read moreContract Management From Principles To
Recognize the main contractual provisions and appreciate their effect
Read more