Management >> Marketing Sales

Professional Course in Customer Service

MS110

Location

Duration

Date

Fee inclusive of VAT

Course Overview

TheCustomer Service course provide the foundation for quality customer service and focuses on building life-long customer relationships by developing effective customer-care strategies.
The Customer Service course provides guidelines for emerging technologies such as Internet Chat. Additionally, this module uses various hands-on and interactive scenarios to develop the foundation customer care skills needed to provide excellence in service.

Course Objective

This course is designed for the student who has little or no experience

Who Should Attend?

This course is recommended for customer service professionals, service agents, front-line workers, managers, supervisors and business professionals, who wish to specialize in the customer service business segment.

Course Outline

  • Business Communication Series
  • Sales Series
  • Business Etiquette and Professionalism Series
  • Leadership Series

Training Methodology

  • Presentation & Slides
  • Audio Visual Aids
  • Interactive Discussion
  • Participatory Exercise
  • Action Learning
  • Class Activities
  • Case Studies
  • Workshops
  • Simulation

Terms & Conditions

ACTrain reserves the right to alter the Course Schedule without Prior Notification, Fees Quoted are Subject to Terms & Conditions Outlined in ACTrain's Registration Policy

Upcoming Courses

Goal Setting, Planning and Decision Ma

Our Goal Setting and Getting Things Done workshop will cover strategi

Read more

The Art of Modern Communications Manag

Communication skills for managers are vital and most managers recogni

Read more

Supply Chain & Logistics Management

This seminar is aimed at both suppliers and buyers who need an overvi

Read more

Budget Analysis and Planning

This 5-day intensive corporate training program is designed to enhanc

Read more

Developing Supervising Leadership & Cr

Leadership is a significant part of the answer to whatever challenges

Read more

Performance Measurement in Government

In today’s evolving public sector landscape, government and pub

Read more

Project Management Professional - PMP

Preparation for Project Management Professional (PMP) Certification

Read more

Strategic Purchasing Management, Cost

The Link of the Purchasing Function with the Organization's Strat

Read more