Location

Duration

Date

Fee inclusive of VAT

Course Overview

This training seminar is designed to give delegates a better understanding of the‘people skills’and‘individual skills’which are needed in a business environment and which can help them develop their existing competencies into superior skills.

Course Objective

Have a better understanding of personality, self and others' behaviour
Improved self-belief and self-confidence
Have an understanding of how others achieve their objectives and of the importance of networking
Gain useful tips for achieving superior performance in their supporting role
Exposure to a range of tried, tested and proven approaches which can be tailored and modified to suit individuals and their respective organizations

Who Should Attend?

Secretaries and Administrative Support Personnel needing to develop superior performance in their working environment, Senior Personal Assistants , Senior Secretaries

Course Outline

Developing Core Skills for Administrators and Secretaries
How to Remember Things
Strategies for Improving Communications with“Difficult”People
Giving and Receiving Feedback
Identifying and Dealing with Time-wasters
Handling Interruptions(how to protect your productive time)
Planning(what you have to do)
Prioritisation(what you must do first)
Making a Presentation
Thinking and Working in Teams
Mind Mapping
Problem Solving and Decision Making
Managing Meetings

Training Methodology

Presentation & Slides
Audio Visual Aids
Interactive Discussion
Participatory Exercise
Action Learning
Class Activities
Case Studies
Workshops
Simulation

Terms & Conditions

ACTrain reserves the right to alter the Course Schedule without Prior Notification, Fees Quoted are Subject to Terms & Conditions Outlined in ACTrain's Registration Policy

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