Location

Duration

Date

Fee inclusive of VAT

Course Overview

This workshop helps delegates to understand the impact that communication skills have on other people, and how improving these skills can make it easier to get better results.

Course Objective

Analyse your audiences and different situations and plan your message
Create processes to frame your message to specific audiences
Apply strategies to influence and motivate others throughout the organization
Understand how communication can impact how much influence you have
Exhibit a strong sense of self-confidence with your peers, direct reports and managers

Who Should Attend?

Anyone who wants to improve the communication skills of themselves or their staff in order to become more effective in the workplace.

Course Outline

How Communication Works
Influence or Persuade?
Identifying and Adjusting your Communication Style
The Dynamics of Communication
Face-to-Face Communication
Using the Right Words
Body Language and Non-Verbal Messages
Improving Telephone Communication
Factors of Voice
Quick Tips for Types of Messages
The Power of Words
Questioning and Listening Skills
How to be an Effective Communicator
Overcoming Communication Problems

Training Methodology

Presentation & Slides
Audio Visual Aids
Interactive Discussion
Participatory Exercise
Action Learning
Class Activities
Case Studies
Workshops
Simulation

Terms & Conditions

ACTrain reserves the right to alter the Course Schedule without Prior Notification, Fees Quoted are Subject to Terms & Conditions Outlined in ACTrain's Registration Policy

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