Management >> Public Relations Customer Services Hospitality
Effective Communication With Customers
MR133
Location
Duration
Date
Fee inclusive of VAT
Course Overview
The Communicating with Customers training materials will help develop anyone that comes into contact with customers. Whether that is via the telephone or on a face to face basis.
Course Objective
|
Who Should Attend?
This business-orientated course is helpful to those providing or selling a service to others, as well as people responsible for managing communication across teams and the organisation. |
Course Outline
- Identifying customer needs
- What do customers want?
- How do customers measure satisfaction?
- Listening with empathy
- Gathering the facts
- Questioning techniques
- Recording the information
- Being assertive
- Managing customers’ expectations
- When it will take longer than they think
- When they can’t have what they want
- Ending the conversation
- Leaving the customer with a good impression
- Making sure everyone knows what happens next
- Follow-up communication
Training Methodology
- Presentation & Slides
- Audio Visual Aids
- Interactive Discussion
- Participatory Exercise
- Action Learning
- Class Activities
- Case Studies
- Workshops
- Simulation
Terms & Conditions
ACTrain reserves the right to alter the Course Schedule without Prior Notification, Fees Quoted are Subject to Terms & Conditions Outlined in ACTrain's Registration Policy
Upcoming Courses
The Art of Modern Communications Manag
Communication skills for managers are vital and most managers recogni
Read moreProcess Approach To Risk Management
Definition of risks, issues and associated principles, Risk and issue
Read moreIntroduction to Project Management
Transportation activities can account for over 70% of an organization
Read moreEffective Supervisory Skills & Leading
This Workshop offers an extensive training on Innovative and Creative
Read moreBasic Concepts of Accounting
This course provides a solid foundation in accounting principles and
Read moreProject Management Professional - PMP
Preparation for Project Management Professional (PMP) Certification
Read moreAdvanced Communication Skills
Advanced Communication skills for managers are vital and most manager
Read morePerformance Measurement in Government
In today’s evolving public sector landscape, government and pub
Read more