· Use an enhanced understanding of the dynamics at work within a team and contribute in a more productive manner as a team leader.

· Communicate and negotiate in a more persuasive and compelling style.

· How to make the most of non-verbal and para-verbal communication

· How to interpret and convey the intending meaning

· How to listen effectively and respond appropriately

· How to best respond in different contexts

· Develop a range of responses to deal successfully with difficult people and conflict whilst maintaining effective working relationships.

Managers, team leaders and supervisors who are looking for performance improvements on both an individual and team basis.

• COMMUNICATION PROCESS
• COMMUNICATION STYLES
• TYPES OF COMMUNICATION
• BARRIERS TO COMMUNICATION
• EFFECTIVE LISTENING AND QUESTIONING SKILLS
• APPRECIATIVE INQUIRY
• DIFFICULT SITUATIONS
• INTERCULTURAL COMMUNICATION
• COMMUNICATING IN THE BUSINESS CONTEXT

• Presentation & Slides
• Audio Visual Aids
• Interactive Discussion
• Participatory Exercise
• Action Learning
• Class Activities
• Case Studies
• Workshops
• Simulation