Effective Administrative Coordination & Conflict Management

MB171

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If you work as an office manager, you will find yourself looking for ways to create a more effective office environment. This course is designed to give you the skills you need and to show you ways of reducing inefficiency in your workplace and will help you develop key skills that are required for the smooth running of an office, including an assertive and organised approach to managing people.

This course provides necessary skills for everyone that works in office admin and will help you reduce stress in your workplace by creating an efficiently run office. Other key skills you will develop include management and planning techniques to improve information flow and achieve objectives.

List steps for dealing with difficult people.
Describe the communication process.
Apply techniques for dealing with angry or upset people.
Describe basic time-management skills.
Develop an action plan to improve communication skills
Become aware of their own natural negotiation and conflict management style
Gain self-awareness of your conflict management style

Ambitious Professionals
Management Teams
Team Members
Administrators

The Role and Responsibility of a administrator
Building Personal Credibility: Understanding Different Communication
Styles and Different Kinds of Bosses
Dealing with Challenges
Effective Team Building
Delegating and Empowering your people
The sources of conflict in the organisation
Conflict escalation and steps to prevent it
Conflict management strategies
Negotiation as a mixed motive process
Making effective decisions
Working with Others
Handling Difficult Situations

Presentation & Slides
Audio Visual Aids
Interactive Discussion
Participatory Exercise
Action Learning
Class Activities
Case Studies
Workshops
Simulation

Terms & Conditions

ACTrain reserves the right to alter the Course Schedule without Prior Notification, Fees Quoted are Subject to Terms & Conditions Outlined in ACTrain's Registration Policy