Management / Business Management


Overall Quality Management in Companies & Institutions


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Overall Quality Management combines both philosophy and methodology to present a uniquely powerful approach to management. This workshop covers both Overall Quality Management philosophy and its practical methods including key concepts, tools, and analytical processes.

  • Recognize how Total Quality Management differs from traditional management practices.
  • Recognize elements of a quality cost reporting system.
  • Identify elements of a Total Quality Management organizational culture.
  • Identify steps for assessing your organizational static’s.
  • Recognize roles of the quality leader.

This curriculum is aimed at all individuals who wish to input to and improve quality within their organization

Total Management Basics

- Fundamental concepts

- Compare with traditional management practices.

- Key thinkers in the evolution of TQM.

- Types of quality costs.

- Elements of a quality cost reporting system.

Foundations for Total Quality Management

- Communication in a quality management framework.

- Elements of a TQM organizational culture.

- Elements of total quality structure.

- Best ways to deal with organizational change.

Preparing for Total Quality Management

- Steps for assessing your organization strategy.

- Steps for assessing your organization static’s.

- Characteristics of a learning organization for quality management.

- Roles of the quality leader.

- Guidelines for achieving top management support for a total quality system.

  • Presentation & Slides
  • Audio Visual Aids
  • Interactive Discussion
  • Participatory Exercise
  • Action Learning
  • Class Activities
  • Case Studies
  • Workshops
  • Games & Role plays

Terms & Conditions

ACTrain reserves the right to alter the Course Schedule without Prior Notification, Fees Quoted are Subject to Terms & Conditions Outlined in ACTrain's Registration Policy


With Group Discount

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