Overall Quality Management in Companies & Institutions

MB189

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Overall Quality Management combines both philosophy and methodology to present a uniquely powerful approach to management. This workshop covers both Overall Quality Management philosophy and its practical methods including key concepts, tools, and analytical processes.

Recognize how Total Quality Management differs from traditional management practices.
Recognize elements of a quality cost reporting system.
Identify elements of a Total Quality Management organizational culture.
Identify steps for assessing your organizational static’s.
Recognize roles of the quality leader.

This curriculum is aimed at all individuals who wish to input to and improve quality within their organization

Total Management Basics

- Fundamental concepts

- Compare with traditional management practices.

- Key thinkers in the evolution of TQM.

- Types of quality costs.

- Elements of a quality cost reporting system.

Foundations for Total Quality Management

- Communication in a quality management framework.

- Elements of a TQM organizational culture.

- Elements of total quality structure.

- Best ways to deal with organizational change.

Preparing for Total Quality Management

- Steps for assessing your organization strategy.

- Steps for assessing your organization static’s.

- Characteristics of a learning organization for quality management.

- Roles of the quality leader.

- Guidelines for achieving top management support for a total quality system.

Presentation & Slides
Audio Visual Aids
Interactive Discussion
Participatory Exercise
Action Learning
Class Activities
Case Studies
Workshops
Simulation

Terms & Conditions

ACTrain reserves the right to alter the Course Schedule without Prior Notification, Fees Quoted are Subject to Terms & Conditions Outlined in ACTrain's Registration Policy