Self-Management for Achieving Excellence

MB196

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This seminar focuses on the leader’s role in developing and motivating excellent teams. Rather than trying to define one ‘right’ way to lead, it will introduce a range of complementary approaches which delegates will have the opportunity to practise, combine and adapt to suit their personal preferences and organisational needs.

By exploring the leadership role from a number of different perspectives, the seminar allows delegates to experiment with innovative ways to empower and enthuse their team and influence positively their organisational climate and culture. The benefits to the organisation, leaders will be better able to focus on organisational goals and better equipped to develop their team towards sustainable performance improvement.

Understand the leadership competencies and attributes.
Distinguish between decision making and problem solving processes
Identify obstacles to decision making processes
Identify thinking skills and verbal behaviors that promote and hinder decision making
Identify and apply the tools used in the decision making processes
Distinguish between the value of team and individual decision making
Define the role and key actions of the facilitator
Recognize the accountabilities and responsibilities for organizational decision making

Mid-to upper-level managers responsible for the continuous leadership development of others and building high-performance organizations
Team leaders and coaches who are called to inspire and motivate their workers each day to accept new responsibility
Sales managers and VPs responsible for improving the overall productivity of their employees while maximizing the potential of their sales organization
Human resource managers who are charged with creating and maintaining the human capital within their organizations
Customer service managers called upon to lead employees from customer service excellence to enduring customer loyalty through more effective leadership
Managers who wish to transform their way of thinking, managing and leading for a higher level of skill, empowerment, and overall achievement
Those interested in achieving standards of excellence and who wish to enhance their management skills..

ESTABLISHING THE DIFFERENCE BETWEEN MANAGEMENT AND LEADERSHIP
UNDERSTANDING THE PERFORMANCE MANAGEMENT CYCLE
IDENTIFYING YOUR ROLE WITHIN THE TEAM OR GROUP
IDENTIFYING THOSE ISSUES WHICH STEAL YOUR TIME.
MANAGING STRESS
HOW DOES STRESS AFFECT YOU ?
DEFINING ANGER
MANAGING ANGER
THE ANGER PROCESS
LEARNING TO RELAX
HOW TO MANAGE SELF-GENERATED STRESS
HOW ANGER AFFECTS YOUR PERCEPTIONS

Presentation & Slides
Audio Visual Aids
Interactive Discussion
Participatory Exercise
Action Learning
Class Activities
Case Studies
Workshops
Simulation

Terms & Conditions

ACTrain reserves the right to alter the Course Schedule without Prior Notification, Fees Quoted are Subject to Terms & Conditions Outlined in ACTrain's Registration Policy