The Efficient and Highly Productive Administrator

MB257

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Organizations are experiencing rapid changes which are creating several challenges to modern administrators. Most notably is the need for administrators to absorb more workload and improve the quality of output. This course will equip you with precise strategies which will lift your productivity and efficiency to new levels. You will also develop and practice a variety of behavioral competencies which will help yougain the needed relations. Finally, this course will provide you with highly needed technical competencies skills.

By the end of the course, participants will be able to:

List the administrator challenges in the 21st century to be proactively ready for them
Combine the efficiency and effectiveness conceptsfor higher productivity
Develop technical competencies to enable professional advancement
Apply administrator’s soft skills to stand out of the crowd
Use professional business writing techniquesin internal and external communication

Administrators, office managers, personal assistants and any member of the general staff wishing to improve their personal skills and challenge themselves to excel in their mission at the office.

Administrator challenges of the 21st century

Being a talent
The changes in the psychological contract
Seeing through obstacles
Adaptability and change
Gaining credibility
Taking the initiative
Embracing a positive attitude
Customer relation

The productivity equation

Productivity definition
Effectiveness versus efficiency
Signs of inefficiencies at your office
Simplification of work processes
Best practices to be more productive

Administrator soft skills

Self-leadership
Personal SWOT analysis
Reactive versus proactive
Effective communication:
Types of communication
Communication barriers
Listening skills
Time management:
Time wasters
Setting priorities
Solving office problems (and turning them into opportunities)
Types of problems
Problem solving techniques
Working as a Team

Technical competencies of the modern administrator

Criteria of an administrator
Competency explained
Core competencies versus technical competencies
Administrator’s technical competencies:
Task planning
Organizing work and meetings
Information management
Utilization of office technologies

Efficient business writing skills

Definition of business writing
Setting emails, letters and memos in context
Applying modern writing techniques
Responding to different email/memo scenarios
Promoting clarity in writing and avoiding any miscommunication

Presentation & Slides
Audio Visual Aids
Interactive Discussion
Participatory Exercise
Action Learning
Class Activities
Case Studies
Workshops
Simulation

Terms & Conditions

ACTrain reserves the right to alter the Course Schedule without Prior Notification, Fees Quoted are Subject to Terms & Conditions Outlined in ACTrain's Registration Policy