Management / Office Admin Secretary


Administrative & Secretarial Excellence


This training seminar is designed to give delegates a better understanding of the‘people skills’and‘individual skills’which are needed in a business environment and which can help them develop their existing competencies into superior skills.

  • Have a better understanding of personality, self and others' behaviour
  • Improved self-belief and self-confidence
  • Have an understanding of how others achieve their objectives and of the importance of networking
  • Gain useful tips for achieving superior performance in their supporting role
  • Exposure to a range of tried, tested and proven approaches which can be tailored and modified to suit individuals and their respective organizations
  • Secretaries and Administrative Support Personnel needing to develop superior performance in their working environment, Senior Personal Assistants , Senior Secretaries
  • Developing Core Skills for Administrators and Secretaries
  • How to Remember Things
  • Strategies for Improving Communications with“Difficult”People
  • Giving and Receiving Feedback
  • Identifying and Dealing with Time-wasters
  • Handling Interruptions(how to protect your productive time)
  • Planning(what you have to do)
  • Prioritisation(what you must do first)
  • Making a Presentation
  • Thinking and Working in Teams
  • Mind Mapping
  • Problem Solving and Decision Making
  • Managing Meetings
  • Presentation & Slides
  • Audio Visual Aids
  • Interactive Discussion
  • Participatory Exercise
  • Action Learning
  • Class Activities
  • Case Studies
  • Workshops
  • Games & Role plays

Terms & Conditions

ACTrain reserves the right to alter the Course Schedule without Prior Notification, Fees Quoted are Subject to Terms & Conditions Outlined in ACTrain's Registration Policy


With Group Discount

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