Management / Personal Development Communication Skills

Durations : 5 Days

Communication in The Workplace Course: Strategies for Success

MC145

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All our services are oriented to be offered to Companies, Government Sectors and Authorities within a pre-agreed career development plans and human resources development strategies.
Our programs are designed to serve specific sectors and not proportion with public.

This communication in the workplace enables delegates to enhance their personal and team productivity by improving their working relationships. The programmed will allow delegates to develop a greater awareness of the affect their behavior has on others and increase their options when dealing with difficult staff, conflict, or work-related problems.

· Use an enhanced understanding of the dynamics at work within a team and contribute in a more productive manner as a team leader.

· Communicate and negotiate in a more persuasive and compelling style.

· How to make the most of non-verbal and para-verbal communication

· How to interpret and convey the intending meaning

· How to listen effectively and respond appropriately

· How to best respond in different contexts

· Develop a range of responses to deal successfully with difficult people and conflict whilst maintaining effective working relationships.

Managers, team leaders and supervisors who are looking for performance improvements on both an individual and team basis.

  • COMMUNICATION PROCESS
  • COMMUNICATION STYLES
  • TYPES OF COMMUNICATION
  • BARRIERS TO COMMUNICATION
  • EFFECTIVE LISTENING AND QUESTIONING SKILLS
  • APPRECIATIVE INQUIRY
  • DIFFICULT SITUATIONS
  • INTERCULTURAL COMMUNICATION
  • COMMUNICATING IN THE BUSINESS CONTEXT
  • Presentation & Slides
  • Audio Visual Aids
  • Interactive Discussion
  • Participatory Exercise
  • Action Learning
  • Class Activities
  • Case Studies
  • Workshops
  • Simulation

Terms & Conditions

ACTrain reserves the right to alter the Course Schedule without Prior Notification, Fees Quoted are Subject to Terms & Conditions Outlined in ACTrain's Registration Policy

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