Interpersonal Skills of Great Managers

MC230

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Broaden your managerial effectiveness to ensure your success in today’s hyper-speed, technology-driven and diverse workplace.

Impact, engagement and results depend on a situationally balanced combination of technical, function-related, operational and interpersonal proficiencies. Interpersonal skills are pivotal to building credibility, trust, accountability and commitment in your team. This interactive, hands-on, action planning and skill-building experience will equip you with an expanded perspective and a set of competencies to distinguish you from others who subscribe to a more traditional managerial mindset.

Expand your managerial mindset
Examine the impact of your values and approaches to management
Establish, communicate and gain commitment for performance expectations
Enlist others through trust and empathy
Energize others through providing feedback, building teams and handling conflict
Enable others through motivation and valuing differences
Empower others through delegating tasks and conducting meetings

Managers, team and project leaders, and supervisors who want to take their personal, team and unit performance to the next level through the dynamic use of interpersonal and engagement proficiency.

Linking management challenges to interpersonal skills
Increasing your self-awareness and clarifying values
Adapting style preferences to the situation
Checking for understanding
Delivering clear messages and instructions
Directing and communicating performance expectations
Using active listening to enhance your effectiveness
Giving effective corrective feedback and engaging difficult people
Motivating others to get great results
Achieving productive and satisfying work relationships with peers, your manager, and others
Practicing using feedback as an important communication tool
Utilizing and leveraging the talents and experience of a multigenerational team
Practicing strategies to promote inclusiveness
Applying key interpersonal skills to facilitate delegation and meetings
Drafting a management credo
Planning for continued interpersonal skill development
Providing the right support for teams

Presentation & Slides
Audio Visual Aids
Interactive Discussion
Participatory Exercise
Action Learning
Class Activities
Case Studies
Workshops
Simulation

Terms & Conditions

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