All our services are oriented to be offered to Companies, Government Sectors and Authorities within a pre-agreed career development plans and human resources development strategies.
Our programs are designed to serve specific sectors and not proportion with public.
Managing your reputation is vital for building strong relationships with your customers, supporters and funders. What are the key issues that affect your company's reputation and how do you measure how well you are doing in the minds of clients and competitors.
This course will help you recognise what your reputation is based on, how to measure it and how to build and protect it. You will understand how to develop a reputation strategy as part of an overall communication strategy and identify the factors that contribute to reputation (such as quality of service, brand identity, governance, internal and external communication and corporate social responsibility) and how to ensure they are focused to create a powerful reputation for your organisation.
This course is for anyone with communications responsibility, and also for managers with an outward facing brief – e.g. those responsible for customer care. It will also be helpful for anyone in a senior management or board role who wants to take practical steps to build their organisation's reputation.
- what is 'reputation'?
- Reputation as a 'strategic asset'
- The importance of good governance
- The links between brand, reputation and quality of service
- Auditing your organisation's reputation
- Measuring reputation
- Identifying what your reputation rests on
- Creating a reputation strategy
- Identifying key strategic issues relating to your organisation's reputation
- Putting it into practice
- Inclusive communication
- Monitoring your reputation on a regular basis
- Usingquantitative surveys
- Using qualitative methods
- Protecting your reputation
- Presentation & Slides
- Audio Visual Aids
- Interactive Discussion
- Participatory Exercise
- Action Learning
- Class Activities
- Case Studies
Terms & Conditions
ACTrain reserves the right to alter the Course Schedule without Prior Notification, Fees Quoted are Subject to Terms & Conditions Outlined in ACTrain's Registration Policy
Budgeting, Costing & Decision Making
All business decision-making involves analyzing situations containingRead more
Appreciative Inquiry has the ability to change the whole organizationRead more
Innovative Managing for Engineers
This course will make the ability for participants to understand theRead more
Human Resources Policies & Procedures
This training offers to participants a variety of substantial and valRead more
Advanced Taxation Management
This course is designed to provide delegates with a sound understandiRead more
Developing Emotionally Intelligent Man
Understanding and raising your Emotional Intelligence is essential toRead more
Financial Accounting for Non Financial
This Introductory course in accounting for non-accountant will providRead more
Accounting Fundamentals, the Income St
The Accounting Fundamentals course aims to provide participants (partRead more