• Know what real supervision is, and be able to explain to others what it is, and what it means
• Understand and practice basic supervisory skills
• Define the difference between the supervisory and the operational roles
• Explain how to set and monitor objectives
• Explain what motivates you and describe ways to motivate others effectively
• Manage performance for results
• Use different techniques to communicate effectively with your team
• Use an appropriate strategy for delegating to others
• Motivate and support others in the achievement of targets
• Demonstrate effective questioning skills
• Communicate effectively
• Empower yourself and the staff who work with you
• Describe your own sources of power and influence and know how to use and develop your
• Influence to get support and help you to be an effective supervisor

This course is designed for all those who have the potential and capabilities of developing into Supervisor’s, Team leader’s and new manager’s

1. - Managing the Work versus Doing the Work
2. - Supervisory Effectiveness
3. - 4 Basic Styles
4. - Supervisor Style Assessment
5. - Principles of Managing Performance
6. - Objective Setting
7. - Coaching and Feedback
8. - Performance Review Essentials
9. - Creating Buy-In and Change Within a Team
10. - Building a Winning Team
11. - Decision-Making in a Team
12. - Conflict Management Essentials
13. - Your Conflict Management Style
14. - Managing Conflict Between Team Members
15. - Role Play: Conflict Between Two Direct Reports

• Presentation & Slides
• Audio Visual Aids
• Interactive Discussion
• Participatory Exercise
• Action Learning
• Class Activities
• Case Studies
• Workshops
• Simulation