Basic hospitality Training for Security Personnel

HS168

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The main objective of this session is to help you understand Basic hospitality for Security Personnel issues so that you can contribute to making the workplace more secure with best hospitality. By the time the session is over, you will be able to identify hospitality services, security risks; understand hospitality policy and procedures; contribute to workplace security; help protect guests and patrons; take effective action to ensure hospitality.

In this course participants will learn about basic hospitality for Security Personnel, hospitality operations such as service by working on duty teams and running the company operations under the supervision of expert instructors at the same time as attending theory classes.
Then they will become more involved in the hospitality aspects of quality management, by undertaking supervisory responsibilities such as quality control, tourism & events plans etc.

Hospitality Managers and hospitality security personnel,Hotel security, security staff wishing to develop an understanding of hospitality techniques and to further their knowledge of the security function, approach, and strategy.

Introduction to the hospitality for Security Personnel
Why “Security for the Hospitality” Matters
Role of a Security Officer and General Duties
Access Control
Examples of breaches in security within the hospitality
Violence against employees, guests, or patrons committed by employees
Customer service & effective communication
Communications and Public Relations
Problem Solving and Service
Hospitality & tourism business environment
Hospitality & tourism law & ethics
Hospitality operations management
Hospitality, tourism & events
Organizational behavior
The law of Arrest, Search & Seize
Managing & Dealing with Conflict
Physical Intervention & Restraint Training
Hardening of Security
Dealing with Various Incidents
Incident Control & First Respons

Presentation & Slides
Audio Visual Aids
Interactive Discussion
Participatory Exercise
Action Learning
Class Activities
Case Studies
Workshops
Simulation

Terms & Conditions

ACTrain reserves the right to alter the Course Schedule without Prior Notification, Fees Quoted are Subject to Terms & Conditions Outlined in ACTrain's Registration Policy