Management / Office Admin Secretary

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Electronic Secretariat Skills

MO102

Develop interpersonal and communication skills in order to carry out administrative functions with confidence and efficiency.

  • Take a proactive role in handling job responsibilities, thus assisting the boss in carrying out his/her work more effectively.
  • Handle telephone calls properly and professionally.
  • Develop self-management techniques and learn ways for dealing with time wasters.
  • Improve memory skills with several reinforcement methods and exercises.

Secretaries and office managers.

  • Written Communication
  • Using the Telephone Properly
  • Identifying and Controlling Time Wasters
  • Setting Priorities
  • Dealing with Procrastination
  • Setting Up a Filing System
  • Memory Reinforcement Techniques
  • Computerized filing systems
  • Electronic Secretary Skills
  • Presentation & Slides
  • Audio Visual Aids
  • Interactive Discussion
  • Participatory Exercise
  • Action Learning
  • Class Activities
  • Case Studies
  • Workshops
  • Games & Role plays

Terms & Conditions

ACTrain reserves the right to alter the Course Schedule without Prior Notification, Fees Quoted are Subject to Terms & Conditions Outlined in ACTrain's Registration Policy

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