Management / Personal Development Communication Skills


Communication Skills


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This workshop helps delegates to understand the impact that communication skills have on other people, and how improving these skills can make it easier to get better results.

  • Analyse your audiences and different situations and plan your message
  • Create processes to frame your message to specific audiences
  • Apply strategies to influence and motivate others throughout the organization
  • Understand how communication can impact how much influence you have
  • Exhibit a strong sense of self-confidence with your peers, direct reports and managers

Anyone who wants to improve the communication skills of themselves or their staff in order to become more effective in the workplace.

  • How Communication Works
  • Influence or Persuade?
  • Identifying and Adjusting your Communication Style
  • The Dynamics of Communication
  • Face-to-Face Communication
  • Using the Right Words
  • Body Language and Non-Verbal Messages
  • Improving Telephone Communication
  • Factors of Voice
  • Quick Tips for Types of Messages
  • The Power of Words
  • Questioning and Listening Skills
  • How to be an Effective Communicator
  • Overcoming Communication Problems
  • Presentation & Slides
  • Audio Visual Aids
  • Interactive Discussion
  • Participatory Exercise
  • Action Learning
  • Class Activities
  • Case Studies
  • Workshops
  • Simulation

Terms & Conditions

ACTrain reserves the right to alter the Course Schedule without Prior Notification, Fees Quoted are Subject to Terms & Conditions Outlined in ACTrain's Registration Policy


With Group Discount

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