Management / Personal Development Communication Skills

Durations : 5 Days

Workplace Diversity

MC164

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All our services are oriented to be offered to Companies, Government Sectors and Authorities within a pre-agreed career development plans and human resources development strategies.
Our programs are designed to serve specific sectors and not proportion with public.

The Workshop Diversity workshop will help participants understand what diversity is all about, and how they can help create a more diverse world at work and at home. They will be instructed to use skills such as active listening to receive messages in a diverse population, employ effective questioning techniques, and communicate with strength.

  • Explain the definition, terms and history of diversity
  • Describe the meaning of stereotypes and biases, how they develop, and the reasons for your own perspectives
  • List strategies for removing barriers to encouraging diversity for yourself, in the workplace, and in the social community
  • Use active listening skills to receive messages in a diverse population, employ effective questioning techniques, and communicate with strength
  • Identify ways to encourage diversity in the workplace, and prevent and discourage discrimination
  • Understand and respond to personal complaints, and develop a support system to manage the resolution process
  • List the steps a manager should take to record a complaint, analyze the situation, and take appropriate resolution action
  • All employees, manager, engineer, operators , secretary… ect
  • Understanding Diversity
  • Understanding Stereotypes
  • Stereotypes vs. Biases
  • Identifying Your Baggage
  • Breaking Down the Barriers
  • Verbal Communication Skills
  • Non-Verbal Communication Skills
  • Being Proactive
  • Encouraging Diversity in the Workplace
  • Dealing with Diversity Complaints as a Person
  • Dealing with Diversity Complaints as a Manager
  • Dealing with Diversity Complaints as an Organization
  • Presentation & Slides
  • Audio Visual Aids
  • Interactive Discussion
  • Participatory Exercise
  • Action Learning
  • Class Activities
  • Case Studies
  • Workshops
  • Games & Role plays

Terms & Conditions

ACTrain reserves the right to alter the Course Schedule without Prior Notification, Fees Quoted are Subject to Terms & Conditions Outlined in ACTrain's Registration Policy

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