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Workplace Diversity

MC164

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The Workshop Diversity workshop will help participants understand what diversity is all about, and how they can help create a more diverse world at work and at home. They will be instructed to use skills such as active listening to receive messages in a diverse population, employ effective questioning techniques, and communicate with strength.

Explain the definition, terms and history of diversity
Describe the meaning of stereotypes and biases, how they develop, and the reasons for your own perspectives
List strategies for removing barriers to encouraging diversity for yourself, in the workplace, and in the social community
Use active listening skills to receive messages in a diverse population, employ effective questioning techniques, and communicate with strength
Identify ways to encourage diversity in the workplace, and prevent and discourage discrimination
Understand and respond to personal complaints, and develop a support system to manage the resolution process
List the steps a manager should take to record a complaint, analyze the situation, and take appropriate resolution action

All employees, manager, engineer, operators , secretary… ect

Understanding Diversity
Understanding Stereotypes
Stereotypes vs. Biases
Identifying Your Baggage
Breaking Down the Barriers
Verbal Communication Skills
Non-Verbal Communication Skills
Being Proactive
Encouraging Diversity in the Workplace
Dealing with Diversity Complaints as a Person
Dealing with Diversity Complaints as a Manager
Dealing with Diversity Complaints as an Organization

Presentation & Slides
Audio Visual Aids
Interactive Discussion
Participatory Exercise
Action Learning
Class Activities
Case Studies
Workshops
Simulation

Terms & Conditions

ACTrain reserves the right to alter the Course Schedule without Prior Notification, Fees Quoted are Subject to Terms & Conditions Outlined in ACTrain's Registration Policy