• Understand the principles and importance of performance management in contracts.
• Develop and apply effective KPIs for performance assessment.
• Utilize performance evaluation methods to benchmark and enhance contract delivery.
• Implement strategies and plans for performance improvement.
• Monitor contract execution effectively using modern tools and reporting techniques.

• Contract Managers
• Project Managers involved in contracting
• Quality and Performance Analysts
• Procurement and Supply Chain Professionals

Module 1: Basics of Performance Management in Contracting

• Role of performance management
• Performance criteria in contracts
• Setting performance objectives

Module 2: Developing Key Performance Indicators (KPIs)

• Identifying relevant KPIs
• KPI development process
• Measuring and analyzing performance

Module 3: Performance Evaluation Methods

• Techniques for performance assessment
• Evaluating contractor performance
• Benchmarking and comparative analysis

Module 4: Improving Contract Performance

• Strategies for performance enhancement
• Identifying areas for improvement
• Implementing performance improvement plans

Module 5: Monitoring and Reporting

• Ongoing performance monitoring
• Effective reporting systems
• Using technology in performance management

Module 6: Risk Management in Performance

• Risk factors affecting performance
• Risk mitigation in contract performance
• Contingency planning

Module 7: Stakeholder Engagement in Performance Management

• Communicating with stakeholders
• Managing expectations
• Collaborative approaches to performance management

Module 8: Emerging Trends in Contract Performance Management

• Innovations in performance measurement
• Global trends in contract management
• Future of performance management in contracting

The course combines various teaching methods, including instructor-led presentations, group discussions, case study analyses, and assessments through quizzes and a final exam to engage participants and ensure they understand and retain the material.