Wishlist

Certificate: Upon completion of the workshops, participants will be awarded a verified digital certificate by Applied Training Center (ACTrain).

Effective Communication Skills

This online lecture series delves into the core principles and strategies of effective communication in a professional context. Over three 2-hour sessions, it will cover essential aspects of communication, including verbal, non-verbal, and written communication, as well as listening skills and handling communication in different workplace scenarios.

Modules

  • Fundamentals of Effective Communication (2 Hours)

    • Introduction to Communication (30 minutes)
      • Understanding communication: Definitions and importance.
      • Components of effective communication.
    • Verbal Communication Skills (45 minutes)
      • Articulation and clarity in speech.
      • Tone, pace, and language choice.
      • Role-playing exercises.
    • Non-Verbal Communication (45 minutes)
      • Body language, facial expressions, and gestures.
      • The role of non-verbal cues in conveying messages.
      • Interactive activity: Interpreting non-verbal signals.

  • Advanced Communication Skills and Active Listening (2 Hours)

    Advanced Communication Skills and Active Listening (2 Hours)

    • Introduction to the STAR Method (10 minutes):
      • Explain the STAR method: Situation, Task, Action, Result.
      • Emphasize its relevance in structuring responses during interviews, presentations, or when sharing experiences.
    • Application of STAR Method (30 minutes):
      • Provide examples of how to use the STAR method in storytelling and persuasive communication.
      • Conduct role-playing exercises where participants apply the STAR method to communicate effectively in various scenarios.
    • Feedback Mechanisms (40 minutes)
      • Constructive feedback: Giving and receiving.
      • Practice session: Role-play feedback scenarios.

  • Communication in the Digital Age and Practical Application (2 Hours)

    • Digital Communication Skills (55 minutes)
      • Email etiquette and online communication norms.
      • Communicating effectively in virtual meetings.
      • Social media communication best practices.
    • Adapting Communication Styles (55 minutes)
      • Understanding different communication styles.
      • Tailoring your approach to diverse audiences.
      • Group exercise: Adapting styles in varied scenarios.
    • Wrap-Up and Key Takeaways (10 minutes)
      • Summary of session highlights and closing remarks.
Print

Certificate: Upon completion of the workshops, participants will be awarded a verified digital certificate by Applied Training Center (ACTrain).