Effective Communication

MC143

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Effective Communicationare vital and most employees recognize that communication skills are essential in business. Managers need to be able to communicate, build relationships, and work with individuals at all levels. Their behavior and interpersonal skills can affect others both positively and negatively. As a result, this is a major element of good management.

Well defined goals for more effective communications
The ability to create an open environment for communication
The skill to communicate clearly
Stronger relationships through powerful communication
An understanding of other peopleâ€™s communication styles and needs
Techniques to facilitate effective team and meeting communications
Emotional Intelligence to deal with difficult situations

Managers, team leaders and supervisors who are looking for performance improvements on both an individual and team basis.

Set clear communication objectives
Establish clear understanding of roles
The Communication Process
Stages of Communication
Barriers to communication
Communication Skills
Developing Trust
Listening for understanding
Expressing without Provoking
Influencing Strategy
Challenging Situations Understanding and Managing Conflict
Communicating Non-Defensively

Presentation & Slides
Audio Visual Aids
Interactive Discussion
Participatory Exercise
Action Learning
Class Activities
Case Studies
Workshops
Simulation

Terms & Conditions

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