Management / Marketing Sales
Calls Handling Skills
MS115
No Schedule Course Found, You can Request Schedule or ask for a proposal to get as in-House for your team. Request eProposale
المحتوى التفصيلي متوفر باللغة العربية
أنقر هنا للاطلاع على المحتوى باللغة العربية
Detailed content available in Arabic
Click here to view content in Arabic
- why it’s so important to handle calls well
- how the telephone affects communication
- building rapport quickly and easily
- how to control a call
- call structure and language
- helping the caller in one call
- delivering great customer service each call every call
- making the most of the opportunity with the customer
- managing the stress of busy times
Anyone who is involved with speaking to customers (internal or external ) over the telephone.
- Dealing with angry customers
- Complaint handling
- Sales through service
- Dealing with bereaved callers
- Presentation & Slides
- Audio Visual Aids
- Interactive Discussion
- Participatory Exercise
- Action Learning
- Class Activities
- Case Studies
- Workshops
- Simulation
Terms & Conditions
ACTrain reserves the right to alter the Course Schedule without Prior Notification, Fees Quoted are Subject to Terms & Conditions Outlined in ACTrain's Registration Policy
Upcoming Courses
Management Skills & Techniques for Eng
This course aims to introduce management tools and resources to the n
Read more
Document Control Specialist
This Document Control Specialist training course covers the strategie
Read more
Inventory, Purchasing & Stores Managem
In today's economy, companies must be able to move large quantiti
Read more
Effective Communication With Customers
The Communicating with Customers training materials will help develop
Read more
Skills in Handling The Work Environmen
Dealing with other skills for managers are vital and most managers re
Read more
Developing Emotionally Intelligent Man
Understanding and raising your Emotional Intelligence is essential to
Read more
Problem Solving & Decision Making
In today’s world middle and senior level managers are faced wit
Read more
