Civility in The Workplace

MC146

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To address the growing problem of incivility in the work setting, this workshop introduces the concept of civility, its importance to a company, as well as its typical causes and effects. Skills needed to effectively practice civil behavior, as well as different ways organizations can systematize civility in the workplace will also be discussed. The benefits to Civility In The Workplace are countless and will pay off immensely in every aspect of your job.

· Define civility, understand its causes, and enumerate at least three of its behavioral indicators.

· Understand the costs of incivility, as well as the rewards of civility, within the workplace.

· Learn practical ways of practicing workplace etiquette.

· Learn the basic styles of conflict resolution.

· Learn skills in diagnosing the causes of uncivil behavior.

· Understand the role of forgiveness and conflict resolution.

· Understand the different elements of effective communication.

· Learn facilitative communication skills such as listening and appreciative inquiry.

· Learn specific interventions that can be utilized when there’s conflict within the workplace.

· Learn a recommended procedure for systematizing civil behavior within the workplace

Managers, team leaders and supervisors who are looking for performance improvements on both an individual and team basis

What is Uncivil Behavior?
Three Reasons Why You Should Be Civil
Dealing with Difficult Personalities
Cost and Rewards
Effective Work Etiquette
Being Politically Correct
Costs and Rewards
Four Causes of Incivility
Getting to the Cause
Examining the Root Cause
Creating a Cause-and-Effect Diagram
Forgiveness
Benefits of Resolution
Communication
Negotiation
Creative Problem-Solving
Identifying Your Need
Writing a Civility Policy
Implementing the Policy

Presentation & Slides
Audio Visual Aids
Interactive Discussion
Participatory Exercise
Action Learning
Class Activities
Case Studies
Workshops
Simulation

Terms & Conditions

ACTrain reserves the right to alter the Course Schedule without Prior Notification, Fees Quoted are Subject to Terms & Conditions Outlined in ACTrain's Registration Policy