Management / Personal Development Communication Skills


Effective Communication & Persuasion & Negotiation Skills


No Schedule Course Found, You can Request Schedule or ask for a proposal to get as in-House for your team. Request eProposale

This communication skills for managers training course enables delegates to enhance their personal and team productivity by improving their working relationships. The programmed will allow delegates to develop a greater awareness of the affect their behavior has on others and increase their options when dealing with difficult staff, conflict, or work-related problems.

  • Communicate and negotiate in a more persuasive and compelling style.
  • Adopt an appropriate style of interpersonal behavior for the variety of interactions you complete during a working day.
  • Value concessions and knowing when to walk away
  • Consider the options and select suitable outcomes
  • Move negotiations forward from deadlocks
  • Use knowledge to acquire an advantage in negotiations
  • Get better deals by removing mental constraints.

This workshop is designed for anyone who is involved with negotiations at any level and wishes to improve their skills.

  • Interpersonal communication
  • The importance of effective interpersonal communication
  • The barriers to communication - physical barriers, mental preconceptions, etc.
  • Enhancing your listening and questioning technique
  • Avoiding ambiguity and misunderstandings - sending the correct messages
  • Executive writing summary
  • Non-verbal communication - positive body language
  • Communicating - one-to-one, informally and at meetings
  • Using your skills to negotiate with others
  • The fundamentals of negotiation
  • Characteristics of win-win negotiators
  • Presentation & Slides
  • Audio Visual Aids
  • Interactive Discussion
  • Participatory Exercise
  • Action Learning
  • Class Activities
  • Case Studies
  • Workshops
  • Simulation

Terms & Conditions

ACTrain reserves the right to alter the Course Schedule without Prior Notification, Fees Quoted are Subject to Terms & Conditions Outlined in ACTrain's Registration Policy


With Group Discount

Upcoming Courses