Management / Public Relations Customer Services Hospitality
Effective Communication With Customers
MR133
Date
Durations
Location
Fee inclusive of VAT
Lang
05-03-2023
5 Days
Riyadh
7,475 (SAR)
EN / AR
30-04-2023
5 Days
Khobar
7,475 (SAR)
EN / AR
30-04-2023
5 Days
ONLINE
5,750 (SAR)
EN / AR
21-05-2023
5 Days
Riyadh
7,475 (SAR)
EN / AR
10-12-2023
5 Days
Khobar
7,475 (SAR)
EN / AR
10-12-2023
5 Days
ONLINE
5,750 (SAR)
EN / AR
The Communicating with Customers training materials will help develop anyone that comes into contact with customers. Whether that is via the telephone or on a face to face basis.
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This business-orientated course is helpful to those providing or selling a service to others, as well as people responsible for managing communication across teams and the organisation. |
- Identifying customer needs
- What do customers want?
- How do customers measure satisfaction?
- Listening with empathy
- Gathering the facts
- Questioning techniques
- Recording the information
- Being assertive
- Managing customers’ expectations
- When it will take longer than they think
- When they can’t have what they want
- Ending the conversation
- Leaving the customer with a good impression
- Making sure everyone knows what happens next
- Follow-up communication
- Presentation & Slides
- Audio Visual Aids
- Interactive Discussion
- Participatory Exercise
- Action Learning
- Class Activities
- Case Studies
- Workshops
- Simulation
Terms & Conditions
ACTrain reserves the right to alter the Course Schedule without Prior Notification, Fees Quoted are Subject to Terms & Conditions Outlined in ACTrain's Registration Policy
