Management / Marketing Sales

Wishlist

Calls Handling Skills

MS115

Date

Durations

Location

Fee inclusive of VAT

19-06-2022
3 Days
ONLINE
3,450 (SAR)
19-06-2022
5 Days
Khobar
7,475 (SAR)
14-08-2022
5 Days
Jeddah
7,475 (SAR)

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Detailed content available in Arabic
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  • why it’s so important to handle calls well
  • how the telephone affects communication
  • building rapport quickly and easily
  • how to control a call
  • call structure and language
  • helping the caller in one call
  • delivering great customer service each call every call
  • making the most of the opportunity with the customer
  • managing the stress of busy times

Anyone who is involved with speaking to customers (internal or external ) over the telephone.

  • Dealing with angry customers
  • Complaint handling
  • Sales through service
  • Dealing with bereaved callers
  • Presentation & Slides
  • Audio Visual Aids
  • Interactive Discussion
  • Participatory Exercise
  • Action Learning
  • Class Activities
  • Case Studies
  • Workshops
  • Simulation

Terms & Conditions

ACTrain reserves the right to alter the Course Schedule without Prior Notification, Fees Quoted are Subject to Terms & Conditions Outlined in ACTrain's Registration Policy

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